FrequentlyAskedQuestions
Find everything you need to plan your stay at Marine & Lawn Troon, from arrival and amenities to dining, golf, and more. Explore answers to frequently asked questions and helpful details for every part of your stay.
Your Stay
Check-in is from 3pm, and check-out is by 11am.
Guaranteed check-in is from 3pm. An early arrival request can be added to your reservation to prioritise your room, but early access is subject to availability and cannot be guaranteed.
To guarantee access before 3pm, booking the night before arrival is recommended.
Late check-out is available on request for an additional £20 per hour until 1pm. After 1pm, a full night’s stay will be charged.
Dogs are welcome at Marine & Lawn Troon for £35 per dog, per night. Dog beds and bowls are provided, and the team can recommend favourite walking routes around Troon.
Please let the reservations team know when booking that a dog will be joining your stay. For more information, email troonreservations@marineandlawn.com(Open in new tab) or call +44 (0)1292 314 444(Open in new tab).
Yes. Please contact the reservations team at troonreservations@marineandlawn.com(Open in new tab) or call +44 (0)1292 314 444(Open in new tab) to discuss available room options.
Yes. Availability varies by room type. Please contact the reservations team at troonreservations@marineandlawn.com(Open in new tab) or call +44 (0)1292 314 444(Open in new tab) to make arrangements.
No. Marine & Lawn Troon does not have connecting rooms, but rooms located close together can be requested. Please mention this preference when booking and the team will do its best to accommodate the request.
Complimentary Wi-Fi is available throughout the hotel, including all guest rooms and public areas.
Guests under 18 must be accompanied by an adult.
Golf
Yes. The reservations and concierge teams can assist with arranging tee times at nearby courses. Email troonreservations@marineandlawn.com(Open in new tab) or speak with a member of the team during your stay.
Yes. Complimentary golf bag storage is available throughout your stay.
Yes. Marine & Lawn Troon has partnered with Ship Sticks for door-to-door golf club and luggage shipping. Ship Sticks can collect your gear from home and deliver it directly to the hotel, ready for your arrival.
Yes. Full sets of Titleist golf clubs are available for guests to borrow during their stay.
Spa & Leisure
Spa appointments can be made online(Open in new tab), by phone(Open in new tab), by email(Open in new tab) or in person at spa reception. All appointments must be guaranteed with a credit card, with a 50% refundable deposit taken at the time of booking. The deposit is non-refundable for cancellations made within 48 hours.
The Spa offers a range of treatments from Scottish skincare brand ishga, using seaweed-derived skincare made with ingredients sourced from the waters of the Outer Hebrides. Ishga products are certified organic, vegan and cruelty-free.
A consultation form must be completed before each treatment, and patch tests are required 48 hours before tinting treatments.
Yes. The hotel has a heated indoor swimming pool available exclusively to hotel, spa and leisure guests.
There are no lifeguards on duty, although trained pool responders are available in the event of an emergency. The pool has a maximum capacity of 30 guests, and access may be temporarily restricted when capacity is reached.
Yes. Family swim times are:
Monday–Thursday
10am–12pm and 3pm–7pm
Friday–Sunday
9am–1pm and 3pm–7pm
Adults may also use the pool during these hours, but should be aware that these are designated family-friendly times.
Spa treatments are available to guests aged 16 and over. Guests under 16 must be accompanied by an adult when using the leisure facilities and are not permitted to use the thermal suite or gym.
Please arrive 15 minutes before your appointment to check in, change and complete your consultation form.
Late arrival may result in a shorter treatment, and the full treatment price will still apply.
Lockers, towels, robes and slippers are provided. Comfortable, loose clothing is recommended for after your treatment.
Swimwear must be worn when using the pool facilities, and robes should be worn when using soft furnishings after swimming.
Mobile phones should be switched off while in The Spa. To protect guest privacy, mobile phones, tablets and recording devices are not permitted on the pool floor or in changing facilities.
Please share any dietary requirements in advance when booking a spa day that includes lunch or dining.
Yes. Please advise the spa team of any health conditions, recent surgery, allergies or injuries when booking so treatments can be tailored appropriately. In some circumstances, a doctor’s note may be required.
The lead booker is responsible for ensuring that health information has been provided for everyone included in the booking.
Specially designed treatments are available for expectant and nursing mothers after 12 weeks of pregnancy. The spa team can help select an appropriate treatment.
The NHS advises avoiding saunas, steam rooms and hot tubs during pregnancy.
Yes. Please share any therapist preference when booking and the team will make every effort to accommodate the request, subject to availability.
Spa appointments require at least 48 hours’ notice for cancellation. Group bookings of six or more require at least seven days’ notice. Cancellations made outside these notice periods are subject to full payment.
Spa Management may occasionally need to close areas of The Spa or leisure facilities temporarily for essential maintenance.
Guests are encouraged to leave valuable or irreplaceable items at home. Lockers are provided in the changing rooms for personal belongings, but The Spa cannot accept responsibility for loss or damage to personal items.
Getting Here & Parking
Yes. Complimentary parking is available in the hotel car park for all hotel guests and visitors.
Yes. The hotel car park has four 22kW Rolec Quantum EV chargers. Payment can be made at the built-in terminals on two units or online by scanning the QR code displayed at the charger.
Charging bays are clearly marked and available on a first-come, first-served basis; advance reservations are not required.
Marine & Lawn Troon is within reach of three airports:
- Glasgow Prestwick International Airport: 4 miles
- Glasgow International Airport: 30 miles
- Edinburgh Airport: 72 miles
Yes. The concierge team can assist with arranging airport transfers. Email troon@marineandlawn.com(Open in new tab) or call +44 (0)1292 314 444(Open in new tab).
Yes. Regular bus services stop approximately 0.2 miles from the hotel, and the nearest train station is approximately one mile away.
Yes. The concierge team can assist with car hire. The closest car hire company is at Glasgow Prestwick Airport, approximately four miles from the hotel.
Meetings & Groups
Yes. Meeting and event spaces are available throughout the hotel. For enquiries, contact the sales and events team at troonsales@marineandlawn.com(Open in new tab).
Bookings of eight rooms or more, or a cumulative 24 room nights, are subject to group terms and conditions, which supersede individual rate terms.
For group enquiries, contact the sales team at troonsales@marineandlawn.com(Open in new tab).
No. Marine & Lawn Troon does not have a dedicated business centre. Complimentary printing, copying and faxing services are available through reception.
Gift Vouchers
Yes. A range of gift experiences is available to purchase online(Open in new tab).
Gift vouchers can be emailed to the recipient, collected from the hotel or sent by post. Delivery options can be selected during online checkout.