Check-in is from 3pm, and check-out is by 11am. Spa facilities are available from 3pm on the day of arrival.

Guaranteed check-in is from 3pm. An early arrival request can be added to your reservation to prioritise your room, but early access is subject to availability and cannot be guaranteed.

To guarantee access before 3pm, booking the night before arrival is recommended.

Late check-out is available on request and subject to availability for an additional £20 per hour. For departures after 4pm, a full night’s stay will be charged.

Yes. Please email info@slievedonard.co.uk(Open in new tab) or call reception on +44 (0)28 4372 1066(Open in new tab) to arrange any special requests.

Cancellation terms vary by rate and package. In general, reservations made directly through the hotel website can be cancelled until 3pm three days before arrival.

Different terms may apply to non-refundable rates and reservations made through third-party sites. Please refer to the terms and conditions of your reservation for details.

Dogs are welcome at Slieve Donard for £35 per dog, per night. A dog bed and bowls will be provided, along with recommendations for favourite walks around Newcastle.

Dogs must be registered when making a reservation, and a pet agreement must be completed on arrival. Dogs should remain on a lead throughout the hotel grounds and public areas.

Dogs are welcome in The Percy French and Wolf Bar, including the dedicated dog-friendly seating area in Wolf Bar during breakfast service. With the exception of service animals, dogs are not permitted in J.J. Farrall’s, Lighthouse Lounge or The Spa.

Housekeeping can only service rooms when dogs are not present, so please coordinate with reception. Guests are responsible for any damage or injury caused by their dog, and failure to follow the hotel’s pet policy may result in a minimum £200 cleaning charge.

Yes. Cots and extra beds for children are available on request and subject to availability. Please request these in advance of your stay.

Yes. Slieve Donard has two fully accessible rooms, each with two double beds and a wet room.

Yes. A selection of teas and coffees is provided in every room. Additional varieties may be available on request.

Yes. All guest rooms include an ironing board and hairdryer.

No. Slieve Donard is a non-smoking hotel. Designated smoking areas are available outside the hotel.

Complimentary Wi-Fi is available throughout the hotel, including all guest rooms and public areas.

Yes. The concierge team can store luggage before check-in or after check-out. Please note that the hotel cannot accept liability for loss or damage to items left in storage.

Lost property is available daily from 9am–5pm. Contact the team at info@slievedonard.co.uk(Open in new tab) or on +44 (0)28 4372 1009(Open in new tab) to arrange collection or return.

Guests are responsible for postage costs, which must be paid before an item can be returned.

Yes. The team can assist with tee times at nearby courses as well as transportation. To speak with a golf advisor, call +44 (0)28 4372 1066(Open in new tab).

Yes. Complimentary golf bag storage is available throughout your stay.

Yes. Slieve Donard has partnered with Ship Sticks(Open in new tab) for door-to-door golf club and luggage shipping. Ship Sticks can collect your gear from home and deliver it directly to the hotel, ready for your arrival.

Yes. Full sets of Titleist golf clubs are available for guests to borrow during their stay.

Spa appointments can be made online(Open in new tab), by phone(Open in new tab), by email or in person at spa reception. All appointments must be guaranteed with a credit card.

The Spa offers a range of ESPA face, body and massage treatments combining traditional holistic therapies with modern techniques and natural ingredients. A consultation form must be completed before each treatment.

Yes. The Spa features a heated 20-metre indoor swimming pool available exclusively to hotel, spa and leisure guests. The pool is 1.35 metres deep.

There are no lifeguards on duty, although trained pool responders are available in the event of an emergency.

Yes. Family swim is available daily from 9:30am–5:30pm. Adults may also use the pool during these hours, but should be aware that these are designated family-friendly times.

Spa treatments are available to guests aged 16 and over. Guests under 16 must be accompanied by an adult when using the leisure facilities and are not permitted to use the thermal suite or gym.

Please arrive 15 minutes before your appointment to check in, change and complete your consultation form.

Late arrival may result in a shorter treatment, and the full treatment price will still apply.

Lockers, towels, robes and slippers are provided. Comfortable, loose clothing is recommended for after your treatment.

To protect the privacy of guests and maintain a relaxing environment, mobile phones, tablets and recording devices are not permitted on the pool floor or in changing facilities. Guests are also asked to switch off mobile phones while in The Spa.

Specially designed treatments are available for expectant and nursing mothers after 12 weeks of pregnancy. The spa team can help select an appropriate treatment.

The NHS advises avoiding saunas, steam rooms and hot tubs during pregnancy.

Yes. Please share your therapist preference when booking and the team will make every effort to accommodate your request, subject to availability.

Yes. The tennis courts are available throughout the year, with spring and summer typically the busiest seasons.

Court access is complimentary for hotel guests during their stay and is included for leisure members. The courts are not available to the general public.

Yes. Rackets and balls are available from spa reception on a sign-in and sign-out basis for hotel guests and leisure members.

Advance reservations are recommended, particularly during peak periods. Same-day availability may be possible. Contact spa reception by phone(Open in new tab) or email(Open in new tab) to reserve a court.

Yes. Complimentary on-site parking is available for hotel guests, including accessible parking spaces.

No. Valet parking is not available at Slieve Donard.

Slieve Donard is within reach of three airports:

• Belfast International Airport: 54 km / 34 miles
• Belfast City Airport: 59 km / 37 miles
• Dublin Airport: 137 km / 85 miles

Yes. The concierge team can assist with transport arrangements. Please call +44 (0)284 372 1066(Open in new tab) to arrange Additional fees apply.

The nearest bus station is on Railway Street, approximately a five-minute walk from the hotel.

Yes. For meetings and event enquiries, contact info@slievedonard.co.uk(Open in new tab).

Bookings of eight rooms or more, or a cumulative 24 room nights, are subject to group terms and conditions, which supersede individual rate terms.

For group enquiries, contact the sales team at sales@slievedonard.co.uk(Open in new tab).

No. Slieve Donard does not have a dedicated business centre. Complimentary printing, copying and faxing services are available through reception.